Privacy Policy

1. Introduction

Welcome to UpShift.One ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our career development mobile application and related services (collectively, the "Services").

By using UpShift.One, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, phone number
• Profile Information: Current role, company, years of experience, skills, career preferences, location
• Assessment Data: Skills assessment responses, results, and recommendations
• Career Information: Career goals, preferred job roles, salary expectations
• Learning Progress: Courses enrolled, modules completed, time spent, assessment scores
• Interview Practice: Questions practiced, answers given, bookmarked content

2.2 Automatically Collected Information

When you access our Services, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Features used, time spent, actions taken, navigation paths
• Log Data: IP address, browser type, access times, referring URLs
• Location Data: Approximate location based on IP address (with your consent)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activities on our Services. This includes:

• Essential Cookies: Required for authentication and security
• Analytics Cookies: Help us understand how users interact with our Services
• Preference Cookies: Remember your settings and preferences

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send you related information
• Personalize your experience with career recommendations and learning paths
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate about products, services, events, and promotions
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party companies who perform services on our behalf (e.g., Firebase for authentication, cloud hosting)
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure.

Our security measures include:

• Encryption of data in transit and at rest
• Secure authentication via Firebase
• Regular security audits and updates
• Access controls and authentication requirements
• Secure data centers with physical security measures

6. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account Information: Retained while your account is active
• Assessment Results: Retained indefinitely for historical tracking
• Learning Progress: Retained indefinitely to track your development
• Usage Data: Typically retained for 24 months for analytics purposes

When you delete your account, we will delete your personal information within 30 days, except where we are required by law to retain certain information.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing
• Data Portability: Receive your data in a structured, machine-readable format
• Opt-Out: Opt-out of marketing communications

To delete your account and all associated data, you can:

• Go to Settings → Delete Account in your dashboard to permanently delete your account
• Contact us at privacy@upshift.one for assistance

For other rights, please contact us at privacy@upshift.one

8. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that your data is protected in accordance with this Privacy Policy and applicable laws, including implementing appropriate safeguards for international transfers.

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information:

• Right to know what personal information we collect, use, and share
• Right to delete your personal information
• Right to opt-out of the sale of personal information (though we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us: